Introduction
Fidrox Technologies Private Limited (“Fidrox”, “we”, “our”, or “us”) is committed to protecting the privacy and security of personal information. Fidrox provides technology solutions in physical identity and access management (PIAM), visitor management, access control, cybersecurity, AI-enabled security, and related enterprise solutions under the Fidrox and SecoreX brands.
We may collect the following categories of information:
Information You Provide
- Name, designation, company name
- Email address and phone number
- Information submitted through forms, demos, support requests, or business inquiries
Information Collected Automatically
- Website usage data
- System logs and access records
Information Processed Through Our Solutions
Depending on customer deployments, our Application(s) may process:
- Employee and contractor identity information
- Visitor information
- Access permissions and badge details
- Authentication and access logs
- Security, audit, and compliance records
How We Use Information
We use personal information to:
- Deliver and support our products and services
- Manage identity, access, and visitor workflows
- Provide customer support and respond to inquiries
- Improve product performance and user experience
- Maintain security, detect threats, and prevent fraud
- Ful-fill contractual and legal obligations
Legal Basis for Processing
Where required by law, we process personal information based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests such as security, service improvement, and operational efficiency
Sharing of Information
We do not sell personal information.
Data Security
We implement reasonable administrative, technical, and organizational measures to safeguard personal information, including:
- Role-based access controls
- Encryption where appropriate
- Security monitoring and logging
- Backup and disaster recovery mechanisms
- Secure development and operational practices
While we strive to protect your information, no method of transmission or storage is completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Meet contractual commitments
- Maintain security and audit records
- Comply with applicable legal and regulatory requirements
Data that is no longer required is securely deleted, or archived.
Children’s Privacy
Our products and services are designed for businesses and enterprises and are not directed toward children. We do not knowingly collect personal information from children.
Changes to this Policy
We may update this Privacy Policy from time to time. Updated versions will be published on our website with a revised effective date.
Contact Us
Fidrox Technologies Private Limited
Bangalore, Karnataka, India
Email: info@fidrox.com
Phone: +91-80 26540004
Website: www.fidrox.com , www.secorex.ai
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